Privacy Policy

At Pandle, we take privacy very seriously. We’ve updated our Privacy Policy to ensure that we communicate to You, in the clearest way possible, how we treat personal information. We encourage You to read this Privacy Policy carefully. It will help You make informed decisions about sharing Your personal information with us.

By accessing our Website and using our Service, You consent to the terms of this Privacy Policy and agree to be bound by it and our Terms of Use.

Definitions

“Data”

means any data inputted by You or with Your authority into the Website.

“Service”

means the online accounting and personal finance management services made available (as may be changed or updated from time to time by Pandle) via the Website.

“Website”

means the Internet site at the domain www.pandle.co.uk or any other site operated by Pandle.

“Pandle”

means Pandle Cloud Bookkeeping Software

“Invited User”

means any person or entity, other than the Subscriber, that uses the Service with the authorisation of the Subscriber from time to time.

“Subscriber”

means the person who registers to use the Service, and, where the context permits, includes any entity on whose behalf that person registers to use the Service.

“You”

means the Subscriber, and where the context permits, an Invited User. “Your” has a corresponding meaning.

Pandle collects Your personal information

Pandle is a provider of refreshingly simple bookkeeping software that’s simple, smart, and secure and gives business owners and their advisors real-time visibility of a business’ financial position.

The Service involves the storage of Data about a company or individual. That Data can include personal information. “Personal information” is information about an identifiable individual, and may include information such as the individual’s name, email address, telephone number, bank account details, taxation details, and accounting and financial information.

Pandle may collect personal information directly from You when You:

  • register to use the Service,
  • use the Service,
  • post to the Pandle Community forum or on our blog,
  • contact the Pandle support team, and
  • visit our Website.

You can always choose not to provide Your personal information to Pandle, but it may mean that we are unable to provide You with the Service.

Pandle may receive personal information from You about others

Through Your use of the Service, Pandle may also collect information from You about someone else. If You provide Pandle with personal information about someone else, You must ensure that You are authorised to disclose that information to Pandle and that, without Pandle taking any further steps required by applicable data protection or privacy laws, Pandle may collect, use and disclose such information for the purposes described in this Privacy Policy.

This means that You must take reasonable steps to ensure the individual concerned is aware of and/or consents to the various matters detailed in this Privacy Policy, including the fact that their personal information is being collected, the purposes for which that information is being collected, the intended recipients of that information, the individual’s right to obtain access to that information, Pandle’s identity, and how to contact Pandle.

Where requested to do so by Pandle, You must also assist Pandle with any requests by the individual to access or update the personal information You have collected from them and entered into the Service.

Pandle collects, holds, and uses Your personal information for limited purposes

Pandle collects Your personal information so that we can provide You with the Service and any related services You may request. In doing so, Pandle may use the personal information we have collected from You for purposes related to the Services including to:

  • verify Your identity,
  • administer the Service,
  • notify You of new or changed services offered in relation to the Service,
  • carry out marketing or training relating to the Service,
  • assist with the resolution of technical support issues or other issues relating to the Service,
  • comply with laws and regulations in applicable jurisdictions, and
  • communicate with You.

By using the Service, You consent to Your personal information being collected, held and used in this way and for any other use You authorise. Pandle will only use Your personal information for the purposes described in this Privacy Policy or with Your express permission.

It is Your responsibility to keep Your password to the Service safe. You should notify us as soon as possible if You become aware of any misuse of Your password, and immediately change your password within the Service or via the “Forgotten Password” process.

Pandle can aggregate Your non-personally identifiable data

By using the Service, You agree that Pandle can access, aggregate and use non-personally identifiable data Pandle has collected from You. This data will in no way identify You or any other individual.

Pandle may use this aggregated non-personally identifiable data to:

  • assist us to better understand how our customers are using the Service,
  • provide our customers with further information regarding the uses and benefits of the Service,
  • enhance small business productivity, including by creating useful business insights from that aggregated data and allowing You to benchmark Your business’ performance against that aggregated data, and
  • otherwise to improve the Service.

Pandle holds your personal information on servers located in the United Kingdom (the UK)

We use top tier, third party data infrastructure providers such as AWS and Digital Ocean to serve Pandle to users and provide data storage. All servers are located in data centres within the European Union in order to comply with all data protection guidelines

By entering personal information into the Services, you consent to that personal information being hosted on servers located in the UK. While your personal information will be stored on servers located in the UK., it will remain within Pandle’s effective control at all times.

Pandle takes steps to protect your personal information

Pandle is committed to protecting the security of Your personal information and we take all reasonable precautions to protect it from unauthorised access, modification or disclosure. Your personal information is stored on secure servers with industry standard SSL certificates and encryption techniques (the same technology used by all major banks) to encrypt all data and traffic between you and the application.

However, the Internet is not in itself a secure environment and we cannot give an absolute assurance that Your information will be secure at all times. Transmission of personal information over the Internet is at Your own risk and You should only enter, or instruct the entering of, personal information to the Service within a secure environment.

We will advise You at the first reasonable opportunity upon discovering or being advised of a security breach where Your personal information is lost, stolen, accessed, used, disclosed, copied, modified, or disposed of by any unauthorised persons or in any unauthorised manner.

Pandle only discloses Your Personal Information in limited circumstances

Pandle will only disclose the personal information You have provided to us to entities outside the Pandle group of companies if it is necessary and appropriate to facilitate the purpose for which Your personal information was collected pursuant to this Privacy Policy, including the provision of the Service.

Pandle will not otherwise disclose Your personal information to a third party unless You have provided Your express consent. However, You should be aware that Pandle may be required to disclose Your personal information without Your consent in order to comply with any court orders, subpoenas, or other legal process or investigation including by tax authorities, if such disclosure is required by law. Where possible and appropriate, we will notify You if we are required by law to disclose Your personal information.

Pandle does not store Your credit card details

If You choose to pay for the Service by credit card, Your credit card details are not stored by the Service and cannot be accessed by Pandle staff. Your credit card details are encrypted and securely stored by Stripe Payments UK Limited to enable Pandle to automatically bill your credit card on a recurring basis. You should review Stripe Payments UK Limited’s Privacy Policy to ensure you are happy with it.

You may request access to Your personal information

It is Your responsibility to ensure that the personal information You provide to us is accurate, complete and up-to-date. You may request access to the information we hold about You, or request that we update or correct any personal information we hold about You, by setting out Your request in writing and sending it to us at support@pandle.co.uk.

Pandle will process Your request as soon as reasonably practicable, provided we are not otherwise prevented from doing so on legal grounds. If we are unable to meet Your request, we will let you know why. For example, it may be necessary for us to deny Your request if it would have an unreasonable impact on the privacy or affairs of other individuals, or if it is not reasonable and practicable for us to process Your request in the manner You have requested. In some circumstances, it may be necessary for us to seek to arrange access to Your personal information through a mutually agreed intermediary (for example, the Subscriber).

We’ll only keep Your personal information for as long as we require it for the purposes of providing You with the Service. However, we may also be required to keep some of Your personal information for specified periods of time, for example under certain laws relating to corporations, money laundering, and financial reporting legislation.

Pandle uses cookies

In providing the Service, Pandle utilises “cookies”. A cookie is a small text file that is stored on Your computer for record-keeping purposes. A cookie does not identify You personally or contain any other information about You but it does identify Your computer.

We and some of our affiliates and third-party service providers may use a combination of “persistent cookies” (cookies that remain on Your hard drive for an extended period of time) and “session ID cookies” (cookies that expire when You close Your browser) on the Website to, for example, track overall site usage, and track and report on Your use and interaction with ad impressions and ad services.

You can set your browser to notify You when You receive a cookie so that You will have an opportunity to either accept or reject it in each instance. However, You should note that refusing cookies may have a negative impact on the functionality and usability of the Website.

We do not respond to or honour “Do Not Track” requests at this time.

You can opt-out of any email communications

Pandle sends billing information, product information, Service updates and Service notifications to You via email. Our emails will contain clear and obvious instructions describing how You can choose to be removed from any mailing list not essential to the Service. Pandle will remove You at Your request.

You are responsible for transfer of Your data to third-party applications

The Service may allow You, the Subscriber, or another Invited User within the relevant subscription to the Service to transfer Data, including Your personal information, electronically to and from third-party applications. Pandle has no control over, and takes no responsibility for, the privacy practices or content of these applications. You are responsible for checking the privacy Privacy Policy of any such applications so that You can be informed of how they will handle personal information.

This Privacy Policy may be updated from time to time

Pandle reserves the right to change this Privacy Policy at any time, and any amended Privacy Policy is effective upon posting to this Website. Pandle will make every effort to communicate any significant changes to You via email or notification via the Service. Your continued use of the Service will be deemed acceptance of any amended Privacy Policy.

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